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Academic Achievement Center

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COVID19AdvisingFAQ

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​COVID-19 Advising FAQs for Students

Updated March 31, 2020 (click here for: PDF Version, MS Word Version​)

Who is my advisor, and how do I get in touch with him/her while I’m off-campus

  • To see who your assigned advisor is, please review the top block of your DegreeWorks audit (here​). 
  • If you have questions for your advisor, please email him/her.  We will still be holding appointments (either via phone or email)*.  To make a phone appointment with your AAC advisor, please still utilize our scheduling system, Accudemia; please follow this link: 
I have an advising appointment coming up. Will that still happen or is it canceled?
  • At this time, your appointment is still being held for you.  If you need to cancel, please email your advisor and cancel in Accudemia (https://bridgew.accudemia.net/).
  • We are strongly encouraging that all appointments be held via phone (your advisor would call you) or via email (your advisor will ask you questions and you should respond with your answers)*.
How do I meet with my academic advisor?
  • If you have questions for your advisor, please email him/her. 
  • If you have a phone appointment with your advisor, please make sure we have the best phone number to contact you (numbers listed on your BSU record sometimes connect to home or parent phones rather than personal cell phones).  Your advisor will call you at your scheduled appointment time.  The call will show up as “No Caller ID”, so please make sure to pick it up.
  • To make an appointment with your AAC advisor, please utilize our scheduling system, Accudemia.  To make an appointment, you can follow this link:  https://bridgew.accudemia.net/
How do I take care of my advising hold if I can’t go see my advisor?
  • Please email your advisor.  In most cases, he/she will be willing to work with you via phone or email to clear your advising hold.
I wasn’t able to complete Introduction to Advising.  How do I complete it now?
  • If you started at BSU as a new freshman this spring semester and have not yet completed Introduction to Advising, we will reach out to you with next steps.  If you have questions in the meantime, please email AcademicAchievement@bridgew.edu 
How do I complete Registration Basics?
  • If you started at BSU as a new freshman this spring semester, you will need to complete required Registration Basics programming in the coming weeks ahead of Fall 2020 registration.  Typically, these sessions are held in person, but for this spring, we will send you a power point that will go through the information necessary to prepare you to register yourself.  Once you have reviewed the Registration Basics power point, then you will be able to schedule your advising clearance appointment during the registration period (April 6th – April 24th).
  • You will receive communication in the coming weeks with the Registration Basics power point. You will also receive email prompts if you have not scheduled your advising clearance appointment ahead of your registration date. 
I wasn’t able to attend a PREP session.  How do I complete PREP?
  • If you are a second semester ELED, ECED, or SPED major this spring semester and have not yet attended a PREP session, we will reach out to you with next steps.  If you have questions in the meantime, please email AcademicAchievement@bridgew.edu
I need to withdraw from a class.  What do I do?
  • The last day to withdraw from a Spring 2020 course is April 9th. 
  • If you are withdrawing from a course before that deadline, please complete the Registrar’s Office’s form (can be found here: Course Withdrawal Form Link​) and submit to the Registrar’s Office email at registration@bridgew.edu.
  • If you can’t access or print the Withdrawal form online, please email registration@bridgew.edu with your name, Banner ID, and Course Number, Section Number, and CRN of the class from which you would like to withdraw.
  • If you are considering this option after the deadline, you will need to discuss your options with an AAC advisor.  Please email AcademicAchievement@bridgew.edu including your name, banner ID, and the course you are thinking of withdrawing from, and someone will email you back to discuss options. 
I need to withdraw from all of my classes this semester (for medical or non-medical reasons).  What do I do? 
  • The last day to withdraw is April 9th.  If you need to withdraw from all of your courses before that date, please email AcademicAchievement@bridgew.edu including your name and banner ID, and someone will email you back to discuss options. 
  • If you are considering withdrawing from all of your courses after the deadline, you should know that it is not guaranteed that your withdrawal will be granted.  If you would like to discuss your options, please email AcademicAchievement@bridgew.edu including your name and banner ID, and someone will email you back to discuss options. 
What is the process for being cleared for Fall 2020 registration?
  • All BSU students need to be cleared by their academic advisor to register for Fall 2020 classes.  Students can be cleared beginning on Monday, April 6th. 
  • Your AAC advisor will be emailing you with details about how to prepare for the registration clearance conversation, and then you will schedule an appointment during the registration period (April 6th-April 24th) to be cleared, so that you can register yourself.
  • If you are a first semester freshman, you will need to have completed both Introduction to Advising and Registration Basics before setting up your one-on-one appointment for advising clearance.  If you’re unsure if you have done so, please email AcademicAchievement@bridgew.edu with your name and banner ID.
  • These clearance appointments will take place either by email or phone.  You can discuss what works best with your advisor.
Can I still take summer classes?
  • Yes, you can register for summer classes beginning Monday, March 16th. 
I am in the Summit Program.  Do I still need to participate and continue to meet with my Summit advisor?
  • Yes, you should still be participating in the Summit Program for the remainder of the semester.  See above information on "How do I meet with my Academic Advisor?" for more details.
I am in the FGPR Program. Do I still need to participate and continue to meet with my academic advisor and academic coach?
  • Yes, you should still be participating in the FGPR Program for the remainder of the semester.  See above information on "How do I meet with my Academic Advisor?" and stay tuned on how to meet with your academic coach.
​*Many of the AAC advisors are also able to have a chat/video chat appointment with you through Microsoft Teams if you are interested in that option.  If you would like to explore that option, please let your advisor know ahead of time to ensure he/she has the equipment required.  If so, you would still make your appointment in Accudemia (make appointment here: https://bridgew.accudemia.net/)
  • If you want to meet with your advisor for a chat or video chat appointment, please use the Microsoft Teams app.  The app is available online through Office365 or for download to a phone or tablet.  You can sign in using your BSU email and username, and your advisor should initiate a chat with you at your scheduled appointment time.