Laptop Service Policies & Procedures
If you are having technical problems with your laptop computer, you can bring it by one of our Support Counters. IT Support Services has two counters, one located in the Maxwell Library and the other located in the Moakley Center. You must have your BSU Connect Card to receive any service.
IT Computing Support Services will provide a best-faith (1) effort service level for laptop computers.
IT Computing Support Services cannot provide hardware replacement or warranty service for computers. Most new computers have some warranty from the manufacturer which we cannot jeopardize.
Students are required to stay with their computer while any services are conducted by IT Computing Support Services.
1 Best-faith refers to a limited level of service provided by Bridgewater State University's IT Computing Support Service student workers and full time staff. IT Computing Support Service staff members are not allowed to provide ANY hardware repairs or recommendations for hardware repairs and/or replacements for non-program laptops. Our staff members are allowed to attempt software installations and/or removals which will allow the notebook computer to gain access to our wireless network. If we are unable to achieve this goal within a certain time limit, IT Computing Support Services reserves the right to decline further service to the end user in regards to their notebook computer.