When you configure a Blackboard exam to require LockDown Browser, students will be unable to take the exam with traditional web browsers such as Chome, Firefox, Edge, and Safari. LockDown Browser must be installed by students prior to use.
Note: There is no option to download the Lockdown Browser on a Chromebook device; it is available for Windows, Mac, and iPad only.
Respondus offers daily 45-minute training webinars with live Q&A, which are a great way for instructors to learn how to use Respondus Monitor for online proctoring. Each session is followed by an extended Q/A period where questions are answered live. See the link in the Helpful References section below.
Students can access built-in troubleshooting and live chat from within Respondus Monitor if they encounter a technical problem. For further details, check out the Helpful References section below.
If you have a student who requires an accommodation through the Disability Resources Office, or who does not have the minimum technology requirements, there is a workaround solution for students in need. Respondus generates a random password in the Test Options area of the exam. You can copy that password and share it with select students. Please contact us at firstname.lastname@example.org with questions.