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Information Technology Departments​

Administrative Support

Administrative support provides administrative support for the IT division. Administrative staff facilitate and reconcile payments, ensure budgets are adhered to and assist with contracts and other administrative matters.

Administrative Systems

Administrative Systems provides support for mission-critical business systems, such as Banner, DegreeWorks, Recruiter, Adirondack and Blackboard Analytics. The team partners with other campus departments (e.g. Registrar, Fiscal Affairs, Human Resources) to provide training and documentation on how to use these business systems. Members of the Administrative Systems team provide analysis, design, and system selection for campus business-related systems.

Business Operations

Business Operations provides support and projections for IT business operations..

Communication & Training

Communication & Training oversees online technology training and offers in-person technology training for members of the BSU community. This department is also responsible for IT related communications.

Help Desk

IT Help Desk provides 24/7/365 technology support for faculty, staff and students. Assistance is provided via two drop in locations, via chat, phone or email.

Infrastructure Services

Infrastructure Services is an organizational unit composed of the Networking and Systems department. This unit's focus is on ensuring a quality technology infrastructure for the university.

Media Services

Media Services supports campus-owned audiovisual equipment. This department loans equipment (cameras, laptops, microphones, iClickers etc.) to students, faculty and staff. This department provides technology support for conferences and events held on campus through the ITCESO office.

Networking

Networking provides voice, video, and data services to the university. This group provides all telephone related services, the wired and wireless network connections, dial-up services, and distribution of university television programs as well as channels from the local cable television company. In addition, this group is responsible for the complete wiring plant of the campus.

Project Management Office 

Project Management coordinates strategic, institutional-level technology projects. This department is involved with strategic planning and the business aspects of resourcing information technology at the university.

ResNet

ResNet delivers voice, video and data communications to the residence halls. ResNet provides resident students with internet, wireless printing, cable television, telephone and other technology services and support.

Security

Security ensures the university is adhering to best practices in regard to all aspects of technology security.

Support Services

Support Services provides technical support in the computer labs, classrooms, technical support for faculty and administration offices, student technology workshops, notebook computing centers and call center operations.

Systems

Systems provides support for university-owned computers and peripherals, classroom technology, operating system software and centralized servers and computers. This group manages Active Directory (user & computer authentication), file & print services and the university email system. Technology Systems is responsible for the creation and maintenance of all computer software images on campus. Other services include user account and mailbox maintenance, backup and restore, and server support.

Teaching and Technology Center  (TTC)

The TTC supports faculty in the use of technology to enhance teaching and learning. Training, support, and production services are available to assist faculty with classroom technology, web based instruction, and various teaching and research projects. The TTC also provides support with applications and classroom practices, project production, notebook integration, web page development, the Blackboard course management system, and faculty and professional staff technology training.

Web Development

Web Development supports the university's primary web site (www.bridgew.edu) Intranet, student portal, custom applications and BSU mobile application. Responsibilities include infrastructure, technology training, analytics, search integration, and quality assurance. This group works closely with Marketing and Communications, Student Affairs and Information Providers (IPs). 
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