Information Technology Departments
Administrative support provides administrative support for the IT division. Administrative staff facilitate and reconcile payments, ensure budgets are adhered to and assist with contracts and other administrative matters.
Administrative Systems provides support for mission-critical business systems, such as Banner, DegreeWorks, Recruiter, Adirondack and Blackboard Analytics. The team partners with other campus departments (e.g. Registrar, Fiscal Affairs, Human Resources) to provide training and documentation on how to use these business systems. Members of the Administrative Systems team provide analysis, design, and system selection for campus business-related systems.
Business Operations provides support and projections for IT business operations.
IT Help Desk provides 24/7/365 technology support for faculty, staff and students. Assistance is provided via two drop in locations, via chat, phone or email.
Infrastructure Services is an organizational unit composed of the Networking and Systems department. This unit's focus is on ensuring a quality technology infrastructure for the university.
Media Services supports campus-owned audiovisual equipment. This department loans equipment (cameras, laptops, microphones, iClickers etc.) to students, faculty and staff. This department provides technology support for conferences and events held on campus through the ITCESO office.
Networking provides voice, video, and data services to the university. This group provides all telephone related services, the wired and wireless network connections, dial-up services, and distribution of university television programs as well as channels from the local cable television company. In addition, this group is responsible for the complete wiring plant of the campus.
Project Management coordinates strategic, institutional-level technology projects. This department is involved with strategic planning and the business aspects of resourcing information technology at the university.
ResNet delivers voice, video and data communications to the residence halls. ResNet provides resident students with internet, wireless printing, cable television, telephone and other technology services and support.
Security ensures the university is adhering to best practices in regard to all aspects of technology security.
Support Services provides technical support in the computer labs, classrooms, technical support for faculty and administration offices, student technology workshops, notebook computing centers and call center operations.
Systems provides support for university-owned computers and peripherals, classroom technology, operating system software and centralized servers and computers. This group manages Active Directory (user & computer authentication), file & print services and the university email system. Technology Systems is responsible for the creation and maintenance of all computer software images on campus. Other services include user account and mailbox maintenance, backup and restore, and server support.
The TTC supports faculty in the use of technology to enhance teaching and learning. Training, support, and production services are available to assist faculty with classroom technology, web based instruction, and various teaching and research projects. The TTC also provides support with applications and classroom practices, project production, notebook integration, web page development, the Blackboard course management system, and faculty and professional staff technology training.