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Information on making calls local, long distance and Internationally.  Requesting and usage of Pac Codes.  Voicemail and other telephone information.​

AudienceFor: Faculty; Staff technologyTechnology: Microsoft Unified Messaging; Desktop; Exchange; PBX

Service Details

How to Request this Service:

All ADMINISTRATIVE requests for service should be directed to the IT Helpdesk at x2555. The following services are listed below:
  • troubleshooting and replacing telephones
  • moving telephones
  • installing new telephone lines and cables
  • creating voice mail accounts
  • changing voice mail passwords
  • troubleshooting fax and modem problems
  • telephone training
  • troubleshooting voice mail problems
  • auto-attendant and announcement service creations and support
  • switchboard and operator service

All ADMINISTRATIVE requests for Pac Code please print out the form listed below.  Send the signed form to Kerri Filippini, Burnell Hall, Room 106.  Once the form is received an email will be sent to you with your Pac Code number.

For more information click here.

For dialing instructions click here

Service Expectations:

​Available Monday-Friday 8am-5pm




Responsible Use of Information Technology Policy

For assistance with this service, please email Support Services or call 508.531.2555.