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ResNet Service Requests

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Thank you for reaching out to us.  Your request is important to us.  
Please send an email to and we will be more than happy to help you.  
Please include the following information so that we may complete your request quickly:

  • BSU UserID
  • Residence Hall and room number
  • Cell Phone Number
  • What kind of device you are looking to connect via a wired connection
  • Description of your concern

Also, please do not hesitate to click here drop into our ResNet Zoom Room​.  We will will be more than happy to help you face-to-face! 

Service Request Completion Time:  
7 business days : August - Sept
3 business days Oct- Dec 
Upon completion, a notification will be sent to you via text or e-mail